20% LIMITED SUMMER FLASH SALE!!!!!

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    Living Room  

    Sofas
    Accent Chairs
    Sectionals
    Chaises
    Ottomans
    Coffee Tables
    Console Tables
    Media Consoles
    Side Tables
    Benches & Stools
    Bookcases
    Cabinets
    Games
    Media Consoles
    Sideboards

    Dining Room  

    Bar and Counter Stools
    Dining Tables
    Dining Chairs
    Bar Tables
    Bar Carts & Storage

    Bedroom  

    Beds
    Nightstands
    Dressers and Chests
    Trunks

    Outdoor  

    Outdoor Chairs
    Outdoor Dining Chairs
    Outdoor Dining Tables
    Outdoor Lounging
    Outdoor Chaises
    Outdoor Sofas
    Outdoor Occasional Tables
    Outdoor Dining Benches
    Outdoor Sectionals

    Others  

    Lighting
    Mirrors
    Rugs
    Art
    Games
    Pillows & Throws
  • Contact Us
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  • Home
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  • Living Room  

    Sofas
    Accent Chairs
    Sectionals
    Chaises
    Ottomans
    Coffee Tables
    Console Tables
    Media Consoles
    Side Tables
    Benches & Stools
    Bookcases
    Cabinets
    Games
    Media Consoles
    Sideboards

    Dining Room  

    Bar and Counter Stools
    Dining Tables
    Dining Chairs
    Bar Tables
    Bar Carts & Storage

    Bedroom  

    Beds
    Nightstands
    Dressers and Chests
    Trunks

    Outdoor  

    Outdoor Chairs
    Outdoor Dining Chairs
    Outdoor Dining Tables
    Outdoor Lounging
    Outdoor Chaises
    Outdoor Sofas
    Outdoor Occasional Tables
    Outdoor Dining Benches
    Outdoor Sectionals

    Others  

    Lighting
    Mirrors
    Rugs
    Art
    Games
    Pillows & Throws
  • Contact Us
  • About Us and Our Products
  • Blog
  • Featured Projects

Product Collections

Home Product Collections
Accent Chairs
Accent Chairs
142 items
Art
Art
267 items
Bar & Counter Stools
Bar & Counter Stools
60 items
Bar Carts & Storage
Bar Carts & Storage
16 items
Bar Tables
Bar Tables
5 items
Bedroom
Bedroom
142 items
Beds
Beds
62 items
Benches & Stools
Benches & Stools
37 items
Bookcases
Bookcases
31 items
Cabinets
Cabinets
33 items
Chaises
Chaises
26 items
Coffee Tables
Coffee Tables
141 items
Console Tables
Console Tables
40 items
Desk Chairs
Desk Chairs
23 items
Desks
Desks
44 items
Dining Benches
Dining Benches
0 items
Dining Chairs
Dining Chairs
129 items
Dining Room
Dining Room
182 items
Dining Tables
Dining Tables
104 items
Dressers & Chests
Dressers & Chests
46 items
Games
Games
4 items
Kitchen Island
Kitchen Island
3 items
Leather Chairs
Leather Chairs
11 items
Lighting
Lighting
97 items
Living Room
Living Room
432 items
Media Consoles
Media Consoles
45 items
Mirrors
Mirrors
28 items
Mirrors & Wall Décor
Mirrors & Wall Décor
21 items
Nightstands
Nightstands
95 items
Office
Office
36 items
Ottomans
Ottomans
26 items
Outdoor Chairs
Outdoor Chairs
65 items
Outdoor Chaises
Outdoor Chaises
12 items
Outdoor Dining
Outdoor Dining
21 items
Outdoor Dining Benches
Outdoor Dining Benches
0 items
Outdoor Dining Chairs
Outdoor Dining Chairs
22 items
Outdoor Dining Tables
Outdoor Dining Tables
24 items
Outdoor Lounging
Outdoor Lounging
90 items
Outdoor Occasional Tables
Outdoor Occasional Tables
38 items
Outdoor Ottomans
Outdoor Ottomans
5 items
Outdoor Sectionals
Outdoor Sectionals
9 items
Outdoor Sideboards
Outdoor Sideboards
1 item
Outdoor Sofas
Outdoor Sofas
26 items
Pillows & Throws
Pillows & Throws
6 items
Planters
Planters
6 items
Room Décor
Room Décor
1 item
Rugs
Rugs
57 items
Sectionals
Sectionals
79 items
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  • Processing and Shipping
Welcome to Native Citizen

Discover the artistry and elegance that Native Citizen brings to your home or office.

Refund Policy

 

RETURNS & SHIPPING INFORMATION

We hope that you love your items when they are delivered. Please note that in stock items are generally processed and prepared within 10-15 business days from point of purchase, excluding weekends, holidays, or unexpected warehouse delays. Oversized items, orders in excess of 500 pounds total, or remote delivery locations may incur an additional cost. PLEASE NOTE: The shipper will deliver to what is considered the "Threshold", which means the first dry area of the home. Shipping costs assume you are available to receive your item(s) at the time you schedule with the shipper. If the shipper attempts delivery and customer or their representative is not there to receive item(s), there will be a re-delivery charge that must be paid by the customer before another delivery attempt is made. If your item is not received after reasonable attempts by the shipper to deliver, there will be a re-stocking fee of 25%, plus a return shipping fee determined by the shipper. Please notify the shipper before the day of delivery if you cannot be at the delivery location to avoid these fees.  If you wish to have the items placed in the garage that is also available. If you would like "White Glove" service, which includes furniture assembly and placing the item in the room of choice, please let us know and we will be happy to provide a quote for the extra service. 

If you are not completely satisfied with your purchase, please contact us to return or exchange your item(s) within 30 days of the delivery date, with proof of purchase. Note that returns or exchanges are not accepted for special orders, items that have been installed, or are no longer in their original packaging, wallpaper, perishable items, wallpaper samples, rug samples and other items as designated on the product pages as final sale. Other exclusions may apply. Contact us for details. 

TRACKING INFORMATION FOR OVERSIZED AND FREIGHT DELIVERIES
Please note, tracking information for freight deliveries may not show movement as soon as it is provided. Until it is scanned, the shipper is not going to have a record of your order. Once it is scanned your tracking will reflect when it was picked up, scanned, and typically will show estimated transit information. From there, shipments will start transit to the local terminal closest to you and the tracking will reflect that movement. Once it arrives locally, the shipper will give you a call to schedule the delivery with you at your convenience. 

All returns & exchanges must be post-marked within 30-days of the initial delivery date without exception.

A 10% return fee will be deducted from the credit and it is the customer's responsibility to pay for shipping the item(s) back to Native Citizen or one of our affiliates.  For returns of rugs, lighting, furniture and planters the cost of the return shipment plus a 10% return fee will be deducted from the return credit.

Upon return, your item will be inspected and exchanges, credits or refunds will be issued to the original method of payment. Any taxes charged will be refunded in accordance with applicable laws. Delivery fees are non-refundable with the exception of manufacturer defects or transit damage. Native Citizen reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client.

RETURNING ORDERS FROM OUTSIDE THE 48 US CONTIGUOUS STATES
International orders and orders shipped to Hawaii or Alaska cannot be returned.

Items that are unable to be cancelled prior to shipment are subject to our return policies and associated fees.

PREPARING YOUR RETURN
Native Citizen reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage in return transit, installation or misuse by the client. All items must be shipped back securely within their original, protective outer packaging/parcel, and internal protective material, or items must be repackaged with adequate, protective material and an outer box/parcel without exception. Damaged and unpackaged returns will not be accepted.

DAMAGED OR DEFECTIVE ITEMS
If your orders is delivered via Freight or LTL Truck Carrier, customers agree to inspect goods before accepting delivery.  If any item arrives damaged or is defective, customers must reject the delivery and notify client services within 48 hours. If your item is being delivered with an oversize or white glove carrier, please thoroughly inspect your item before signing for the delivery. Damages or defects or missing items must be noted on the receipt with the carrier. If the receipt from the carrier is signed and issues are not notated, Native Citizen is not responsible for any defects or damages found after delivery is completed.

If UPS, USPS or FEDEX deliveries arrive with evidence of damage, customers must notify client services within 3 business days of original delivery date.
Images of any damaged and/or defective items are required to be sent via email before return authorizations can be issued.

If you have received item(s) that are incorrect and not as indicated on your purchase receipt, please notify client services team within 3 days to initiate a replacement request.

Any notifications or damage claims initiated outside of the above-referenced time frames will not be honored. We cannot process a claim or issue a return on lighting, rugs or any items that have been installed. 

LOST PARCELS
In the event that the package is not received or lost in transit, but shows delivered to the shipping address associated with the order, Native Citizen will not be liable for non-receipt of goods or replacement of goods. Native Citizen will assist in filing a trace and claim with the respective carrier to assist client in locating lost parcels. 

Parcels that are unclaimed or refused will be subject to applicable return and re-stocking fees and will not be considered cancelled.

OVERSIZED ITEMS
Please ensure to measure properly prior to placing any orders. If you have any questions regarding the product’s size and delivery methods or carriers, please email orders@nativecitizen.com.  Orders that are cancelled or refused at delivery due to sizing issues are considered a return.  


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